Customer Service Executive
West London
£19k – £22k base

At Hired By Startups, we’re working with a well known and rapidly growing travel company hiring a number of new Customer Service Executives to join their team.

If you have experience working in the travel industry, with a background in sales, retention or customer service, and you want to join a company with a great environment and loads of progression potential, this is for you!

About the role

  • Engage with customers who’s holiday plans have changed (e.g. hotels / flights availability change)
  • Explore alternate options, cross-sell / up-sell to increase revenue whilst retaining customer.
  • Use your communication skills to deliver outstanding service, mostly over the phone.
  • Be able to work occasional weekends and bank holidays.

About you

  • You’ll have experience working in the travel industry in a sales, retention or customer service role.
  • Experience with a global booking system (e.g. Amadeus)
  • Knowledge of global travel destinations.
  • Speaking an additional language would be desirable, such as Spanish, Turkish, German, Italian or one of the Nordic languages.


  • £19k-£22k base salary
  • Fun & friendly office environment.
  • Casual startup company culture.
  • Free food & drink, regular team events and company socials.
  • Loads of progression potential.

If you think this sounds like the role for you, apply now!

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Industry : Travel