Overview

Customer Support Executive
FinTech Startup
Central London
£25k-£30k Base Salary

At Hired By Startups, we’re working with a rapidly growing B2C FinTech startup, hiring a Customer Support Executive to join their team.

If you have experience working in Customer Support, ideally in a financial services company, and want to join one of London’s hottest new FinTech startups, this could be for you!

About the role

As Customer Support Executive, you will:

  • Be on the frontline of customer engagement, interacting with customers over live chat, email and the phone.
  • Provide guidance to customers experiencing issues, working with them to find solutions.
  • Triage support requests to determine urgency, escalating them where necessary.
  • Analyse support queries to spot patterns, helping build an FAQ section to increase efficiency.
  • Manage and respond to online reviews.

About you

As Customer Support Executive, you’ll need:

  • Previous experience in a Customer Support role, ideally within a financial services environment.
  • Excellent communication skills, outstanding English both verbal and written.
  • Loads of energy and a real willingness to help customers with the ability to think quickly and solve problems.
  • A good understanding of basic technology (word, excel etc) and the ability to pick up new systems quickly. Experience with Zendesk would be beneficial.
  • The ability to quickly build relationships with people and have plenty of emotional intelligence to understand the perspective of your customer.

Benefits

As Customer Support Executive, you can expect

  • £25k-£30k base salary.
  • Opportunity to make a real impact on an early stage FinTech startup.
  • Real career progression.
  • Fun & friendly working environment with a great company culture.
  • Casual dress every day.
  • Really cool offices, free food & drink!

If you’re looking for a new role in Customer Support and want to join one of London’s hottest new FinTech startups, this is for you. Apply now!

At Hired By Startups, we connect many of the UK’s fastest growing tech startups with the best commercial talent. We specialise in hiring across Sales, Marketing, Ops & CX from Graduates to C-Level. Check out hiredbystartups.com for more in what we do!